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Support

We're here when your team needs us.

Real people who know drug development, not a ticket queue. Reach out and we'll help you get unblocked.

Email support

Reach our support team directly. We respond to every request, usually within one business day.

support@rightview.ai →

Talk to a specialist

We'll connect you with our network of experts to work through your question live.

Book a call →

Priority & enterprise

Growth and Enterprise customers get a named contact and priority response times under SLA.

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Help

Common questions

I already use Rightview. How do I get help fast?

Email support@rightview.ai from your work address and include your organization name and a short description. Enterprise customers can use their named contact for priority handling.

What are your support hours and response times?

Our support team covers US business hours across every time zone and responds to every request within one business day. Growth and Enterprise customers receive priority response times backed by a written SLA.

Do we get a dedicated account team?

Yes. Growth and Enterprise customers are paired with a named account team, including a customer success manager and a solutions engineer who know your deployment and study workflows.

Can Rightview support our whole organization?

We support deployments that span multiple sites, studies, and regions under a single agreement, with role-based access, SSO, and centralized administration for large teams.

Still stuck? Talk to a human.

Email us any time at support@rightview.ai, or book a call and we'll walk through it together.

Contact Support